Refund Policy

Damaged Goods Policy

Should the item be damaged during transit, you may send us an email with proof (attached pictures/videos) to  support@zipzolo.com. Proof of the damage in videos / images is required. We will use the videos / images to assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.

Refund Policy

Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.

If the refund is approved, it will be processed, and credit will automatically be applied to your credit card or your original method of payment. The processing time might differ; depending on your payment merchant but it should take a couple of days.

Our 30 days No Questions Asked Refund Policy extends to cover the purchases done via this method.

Late or Missing Refunds

If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

You can also contact your bank since there is often some processing time before a refund is processed.

If you have done all of the above and you still have not received your refund, please contact us.

Cancellations

We can give you a refund unconditionally if you cancel your purchase within 24 hours. Otherwise, you will have to wait for your item to arrive before you can return it to us.

Sale Items

Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.

If you need more information you can contact us.